Update June 25, 2009: I picked up a new Vonage V-Portal to replace my old D-Link VTA adapter. Upon installation of the V-Portal, I discovered that the modem’s internal time zone was set to Alaska time. I called Vonage customer support and had them reprogram the V-Portal to the Mountain time zone and I was good to go.
The Vonage customer support numbers can be found on Vonage’s home page, at the bottom. Click on the “Contact Us” link.
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I was having the usual trouble with my caller I.D. time being reset every time I received a call. I searched the internet for the obvious cures, but none worked. Why do people who have absolutely no idea what they’re talking about profess to have solutions to problems?
Here’s why some Vonage customers have that time resetting problem with Caller I.D.: each Vonage telephone modem comes pre-set with a default time zone.
Here’s the solution: call Vonage customer support and ask them to reset their modem to your time zone, and voila! Problem solved.
Don’t bother trying the internet solutions that you find should you search online for answers to the problem. None of them work.
I have discovered that when I am doing any downloads while talking on my Vonage line, the download eats up a lot of bandwidth, thereby deteriorating line quality. When a download finally completes, line quality goes back to normal. I have no problem with that.
Yes I can vouch for that – I submitted a support case online, at night, and within minutes they had fixed the problem in my V-Portal.