Category Archives: Rules

Dumbing down

I must admit that I’ve been pulled over numerous times, but I’ve (almost) never received a ticket*.

Lucky? Perhaps. But smart too. (I hope.)

I keep my hands in plain view. I talk nice. I act nice.

When the officer asks for my license, I tell him where I’m going to put my hands to retrieve it.

If  my wallet is in my saddle bag, I tell  him, thus giving him an opportunity to place himself where he can see what I’m doing.

If I’ve been in the saddle for the better part of the day when the stop occurs, I try to treat it as a break from riding, and after the business is done, I attempt to engage the officer in conversation removed from his job. I call that de-stressing — for both of us. I’ll ask him about a decent place to eat or an inexpensive place to stay down the road. Usually he’ll take the time to engage in the banter, sometimes not.

By then, of course, it doesn’t matter.

I can get back on the road with no ticket.

—————–

*Except for that one time north of Valentine, Nebraska back in ’72 while on my way to Vegas. I talked myself into that one. Story to follow.

Taking care of business

Here, prime riding season is probably six to eight months guaranteed steady riding, with the rest of it being chancy, to say the least – and it’s probably more like five good months of winter. Given the foregoing, were I a motorcycle dealership, I’d be giving her all I could for that six months and pray for at least another two months of sunshine.

I wouldn’t close for lunch and put a sign on the door saying, “Back in a hour.” Back in an hour from when? Now? Fifteen minutes ago? Forty-five minutes ago? Is there some reason that out of all the employees on the payroll, one or two can’t keep the doors open to satisfy the people who come by at lunchtime?

I’d try to get my customers their parts in a timely fashion. I wouldn’t make them wait six months for an order that had been prepaid. (See the first paragraph, above.)

When a customer buys a brand-new motorcycle with a promise that accessories purchased within 30 days are guaranteed a discount, only to have that customer find out that what he wants to buy isn’t available, I wouldn’t be telling the customer, “We’ll talk about the discount on unavailable parts when the parts become available.” We all know what that means.

Being in business isn’t easy. Being in a multi-million dollar business is even more difficult. However, if one wants to survive in that multi-million dollar business, one had better strive to satisfy their customers and keep them coming back, one at a time. Finding new customers is much more difficult than keeping the ones you have.

There’s always somewhere else to go, whether it’s OEM or aftermarket.

Is that so hard to understand?

Lessons

  • Keep your mouth shut and your eyes and ears open. You’ll learn more. When people start to realize that you don’t shoot your mouth off over a free lunch and a cup of coffee they’ll eventually tell you anything and everything.
  • Listen. People like to talk about themselves. If you don’t interrupt, they’ll go on forever. Eventually they will tell you almost anything.
  • Ask questions, but don’t make it sound like the third degree. Keep it simple: “How did that happen?” “What did you do then?” “Why do you think he did that?”
  • When you say you’re going to do something, do it. Most people are full of hot air and can’t be depended upon to do what they say they’re going to do.
  • If it starts to feel like it’s time to go, it probably is. I can’t emphasize that enough. Trust your instincts and get the hell out, no matter what situation you’re in.
  • Three can keep a secret if two are dead. This quote is first attributed to Ben Franklin. A little harsh, to be sure. I make mention of it only to provide an example of how some do business.

Road rules

  • Never eat at a place called Mom’s.
  • Never ride close to a cage that advertises the driver’s name as Sixpack.
  • Never pull into an unlit, isolated interstate rest stop after dark.
  • Never walk into a bar where the half-tons in the parking lot have rifle racks in the rear window-especially if there are rifles hanging off the racks.
  • If the dancer says she needs a ride home, be generous, but watch your back on the way to the door.
  • Watch your back in the parking lot.
  • If you pick up a hitchhiker named Angel on an interstate on-ramp near Deming, beware that she doesn’t talk you into taking her to a non-existent music festival on a back road off of Highway 666.
  • If it feels like it’s time to leave, go with your gut instinct. It’s usually right.
  • When you wake up and find yourself alive and riding on the wrong side of the yellow line, stop and take a break to live a little longer.

And finally,

  • when you wake up and find yourself alive and riding on the wrong side of the yellow line for the second time, stop and take a break. You’ll definitely live longer.
  • Never eat at a place called Mom’s.

  • Never ride close to a cage that advertises the driver’s name as Sixpack.

  • Never pull into an unlit, isolated interstate rest stop after dark.

  • Never walk into a bar where the half-ton trucks parked on the lot have rifle racks mounted in the rear window-especially if there are rifles hanging off the racks.

  • If the dancer says she needs a ride home, be generous, but watch your back on the way to the door.

  • Watch your back in a parking lot.

  • If you pick up a hitchhiker named Angel on an on-ramp on the interstate near Deming, beware that she doesn’t talk you into taking her to a folk festival on a back road off of highway 666*.

  • If it feels as though it might be time to leave, go with your instinct. It’s usually right.

  • When you wake up and find yourself alive and riding on the wrong side of the yellow line, stop and take a break to live a little longer.

And finally,

  • when you wake up and find yourself alive and riding on the wrong side of the yellow line for the second time, stop and take a break. You’ll definitely live longer.